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Terms of Service

Last update date: December 19, 2024

Please read these terms and conditions, together with any additional user terms contained in this document (collectively, the "Terms"), before using the Services (defined below). These Terms are the rules and requirements that govern your use of the Services and constitute a binding agreement between you and JustSystems America, Inc. If you do not agree to these terms and conditions, you are not permitted to apply for or use the Services. Your continued use of the Services represents your acceptance of these Terms.

THESE TERMS REQUIRE YOU TO ARBITRATE ANY DISPUTES (AS SET FORTH IN SECTION 6 BELOW) YOU HAVE WITH US, AND YOU WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE ABILITY TO BRING ANY CLAIM AGAINST US IN COURT, TO HAVE ANY DISPUTE REVIEWED BY A JUDGE OR JURY, OR TO BRING ANY CLAIM AGAINST US IN THE FORM OF A CLASS ACTION LAWSUIT. Please refer to Section 6 (Opt-out) for how to opt out of mandatory arbitration.

Welcome to Smile Zemi, which is owned and operated by JustSystems America, Inc. By purchasing a Smile Zemi-dedicated tablet or subscription, registering an Account, or using Smile Zemi, any services provided therein, or any other websites, applications, or online services that link to these terms and conditions (the "Services"), you are deemed to have read and understood these terms and conditions and to have agreed to be bound by these terms and conditions. JustSystems America, Inc. and its parent company and affiliates are collectively referred to as "we," "us," and "our." In addition, both these Terms and the documents relating to individual services or sales, including, but not limited to, the Smile Tablet Care Terms of Use, the Smile Zemi Support Services Terms of Use, the Smile Tablet Hardware Warranty Policy, the Smile Zemi Home Trial Policy, the JustSystems America, Inc. Privacy Policy, the JustSystems America, Inc. Cookie Policy, and the JustSystems America, Inc. Accessibility Statement ("Additional Terms") may apply to your use of the Services or prizes, services, or products offered through the Services. In the event of any conflict between these Terms and the Additional Terms, the Additional Terms shall prevail unless the Additional Terms expressly provide otherwise.

The Services are only offered to individuals who are at least eighteen (18) years of age and are made available for use by such individuals’ children (the “Students”) with the permission of such individuals. By using the Services, you affirm that you (i) are at least eighteen (18) years of age, (ii) are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms, and (iii) have not previously been terminated, removed, or suspended from the Services. JustSystems America, Inc. sells products for children, but we sell them to adults (18 and over), who can purchase with a credit card or other permitted payment method accepted by JustSystems America, Inc. We reserve the right to refuse service or cancel orders in our sole discretion.

Summary of Important Matters

You will need to read these Terms in their entirety as well as our Privacy Policy, but here is an explanation of some key points.

You shall be deemed to have accepted and agreed to these Terms by registering an Account, purchasing a subscription to the Services, or using the Services. Your access to, review of, and/or use of the Services is conditioned on your acceptance of and compliance with these Terms.

We currently offer the following types of Accounts through the Services:

Subscriber Accounts and Guardian Members’ Accounts are referred to collectively as "Accounts," and the provisions of these Terms apply to all Accounts. Any differences in the treatment of Subscriber Accounts and Guardian Members’ Accounts will be clarified accordingly in these Terms and the Additional Terms.

Unless you cancel your subscription before its renewal date according to the procedure described in Section 1(C)(iii) (Cancellation of Subscription), you will be deemed to have agreed to automatically renew the subscription for the same subscription period on the day after your previous subscription ends, and we are authorized to charge you the subscription fee.

YOUR USE OF THE SERVICES IS ON AN "AS-IS" BASIS WITHOUT WARRANTY, AND WE SHALL BEAR NO LIABILITY WHATSOEVER, AS SET FORTH BELOW IN SECTION 7 (DISCLAIMER OF REPRESENTATIONS AND WARRANTIES) AND SECTION 8 (LIMITATION OF LIABILITY).

1. Account, Password, and Payment

2. Services Ownership and License

3. Restrictions on Use of the Services and Content

You agree that you will not:

4. Linking to Our Services

Linking to or Framing Our Services
When linking to our Services, you must comply with the following requirements:

5. Governing Law

These Terms and any additional terms and conditions shall be governed by and construed in accordance with the laws of your state of residence, without regard to conflicts of law principles.

6. Arbitration and Dispute Resolution

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE (AND OUR AFFILIATES) AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, REPRESENTATIVE OR MULTI-CLAIMANT PROCEEDING.

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS—including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to statutorily imposed limitations periods, the right to engage in certain discovery, the right to certain remedies and forms of relief, and the right to court review of any award—which may not be available in arbitration.

To the fullest extent permitted by law, you and JustSystems America, Inc. agree to arbitrate all disputes between you and us arising under or relating to the Terms; the Services; use of the website; any purchases or use of goods or services from us; the use, security, or transfer of information about you; communications with you, regardless of sender, regarding our products or services, or any other aspect of the relationship between you and us, except as described in subsections (B) and (C) below.. “Dispute” should be interpreted as broadly as possible, and includes, but is not limited to, any dispute, action or other controversy between you and us concerning the Services, or these Terms, use of the website, and any purchases of goods or services, whether in contract, tort, warranty, statute or regulation or other legal or equitable basis. In this Section 6, references to ‘we’, ‘us’, or ‘you’ include our respective past, present, and future parents, subsidiaries, affiliates, as well as each of those entities’ and your and our officers, agents, employees, licensors, predecessors in interest, successors, and assigns. In addition, in this Section 6, references to ‘you’ also include all authorized and unauthorized users and beneficiaries of the Services.

Please refer to Section 6(F) below for how to opt-out of mandatory arbitration.

All issues shall be decided by the arbitrator, except issues regarding the scope, conscionability, severability, and enforceability of this agreement to arbitrate. The parties acknowledge that these Terms evidence a transaction in interstate commerce. Notwithstanding the substantive law applicable to arbitration, any arbitration conducted in accordance with these terms and conditions shall be governed by the Federal Arbitration Act, and the Federal Arbitration Act shall apply to the interpretation and enforcement of this agreement to arbitrate.

Any party who intends to seek arbitration must first provide to the other party a written notice of the Dispute (“Notice”), including, at a minimum: (1) the party’s name, mailing address, telephone number at which they can be reached, and e-mail address (if any); (2) any unique identifier JustSystems America, Inc. provided; (3) a description of the nature and basis of the claim or dispute; (4) an explanation of the specific relief sought; (5) your signature; and (6) if you have retained an attorney, your signed statement authorizing JustSystems America, Inc. to disclose your confidential account records to your attorney if necessary in resolving your claim. A Notice is not complete until all of the information required by (1)-(6) has been received by the other party (“Notice Completion Date”). The Notice must be mailed via certified or registered mail to 21515 Hawthorne Boulevard, Suite 610, Torrance, CA 90503, USA, Attention: JustSystems America, Inc., Legal/Arbitration Notice or to you at the email address we have on file for you.

To resolve any Dispute most efficiently, you and we agree to first discuss the Dispute informally for at least 60 days. If we are unable to reach an agreement through informal negotiation to resolve the Dispute within 30 days after the Notice Completion Date, either party may commence arbitration. All parties expressly agree that the Notice and informal discussion requirements are essential terms of these Terms, and that if they have not been met, a court may enjoin the filing or prosecution of an arbitration or the assessment of fees in connection with such an arbitration. In addition, unless prohibited by law, the arbitration provider shall not accept, administer, nor assess fees in connection with such an arbitration.

If you and we fail to reach an agreed-upon resolution within 30 days after the Notice Completion Date, you and we agree to resolve the Dispute by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the U.S. Federal Arbitration Act (the “FAA”). The FAA and federal arbitration law apply to these Terms. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including individualized injunctive and declaratory relief or statutory damages), and must follow these terms of use as a court would. The arbitrator’s award is binding and may be entered in any court of competent jurisdiction. Any arbitration under these terms of use shall be administered by the American Arbitration Association (“AAA”), and pursuant to the then applicable AAA Consumer Arbitration Rules as modified by this arbitration agreement. You can obtain copies of the AAA Rules at AAA’s website (www.adr.org) or by calling 800-778-7879.

THE ABOVE PROVISIONS ON CHOICE OF LAW AND VENUE DO NOT AFFECT YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER THE LAW IN YOUR USUAL PLACE OF RESIDENCE, INCLUDING, WHERE APPLICABLE, YOUR RIGHT TO BRING A CLAIM RELATING TO THESE TERMS BEFORE THE COMPETENT COURT OF YOUR PLACE OF HABITUAL RESIDENCE.

Nothing in these Terms shall be construed as us consenting to the jurisdiction of any court with respect to claims unrelated to the use of the Services or these Terms.

7. DISCLAIMER OF REPRESENTATIONS AND WARRANTIES

EXCEPT AS JUSTSYSTEMS AMERICA, INC. HAS EXPRESSLY PROVIDED IN ANY OTHER COMPONENTS OF THE AGREEMENT, THE SITES, SERVICES AND ALL OTHER CONTENT ON OUR SERVICES OR SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” JUSTSYSTEMS AMERICA, INC. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ALSO, WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF OUR SERVICES, SITES OR ANY SERVICES REQUESTED THROUGH THE USE OF OUR SERVICES OR SITES, OR THAT OUR SERVICES OR SITES WILL BE UNINTERRUPTED OR ERROR-FREE. JUSTSYSTEMS AMERICA, INC. DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF YOU OR ANY OTHER THIRD PARTIES TO UTILIZE THE SERVICES OR SITES. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SITES, OUR SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION WITH YOUR USE OF OUR SERVICES OR SITES, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

Your access to and use of the Services shall be done at your sole responsibility.

The Services are provided on an "as-is," "to the extent available," and "with all faults" basis. Therefore, we and our parent company, affiliates, subsidiaries, and their respective employees, officers, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns (collectively, "Company Parties"), to the fullest extent permitted by applicable law, hereby disclaim and assume no responsibility for any express or implied representations, warranties, endorsements, or promises, as to the following:

ADDITIONAL DISCLAIMERS MAY APPEAR WITHIN THE BODY OF THE SITE OR OTHER SERVICES AND ARE INCORPORATED HEREIN BY REFERENCE. TO THE EXTENT ANY SUCH DISCLAIMERS PLACE GREATER RESTRICTIONS ON YOUR USE OF THE SERVICES, SUCH GREATER RESTRICTIONS SHALL APPLY. THESE DISCLAIMERS AND LIMITATIONS DO NOT AFFECT YOUR RIGHTS AS A CONSUMER OR PURPORT TO LIMIT LIABILITY THAT CANNOT BE EXCLUDED UNDER THE LAW IN YOUR USUAL PLACE OF RESIDENCE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN WARRANTY, CONTRACT, NEGLIGENCE, OR OTHERWISE EXCEED THE AVERAGE MONTHLY AMOUNT PAID BY YOU TO US FOR A SMILE-ZEMI SUBSCRIPTION OR $80(WHICHEVER IS LESS).

9. Indemnity

To the maximum extent allowed by law, you agree to indemnify, defend, and hold harmless the Company Parties from and against any and all loss, expenses, damages, and costs (including reasonable attorneys' fees) arising from (a) your breach or alleged breach of these Terms; (b) your use of the Services or activities in connection with the Services; (c) your user-generated content; (d) your violation of a law, rule, or regulation; or (e) your violation of a third party's rights. The Company Parties have the right to assume, at their own expense, the exclusive defense and control of any matter subject to indemnification by you. In such case, you will fully cooperate fully with the Company Parties in asserting the any available defenses. You will not, in any event, settle any claim without our prior written consent. In the event that any child user you authorize to use or access the Services disaffirms any or all of these Terms, you agree to defend, indemnify, and hold Company Parties harmless for any damages that Company Parties suffer by the child user’s disaffirmance.

10. Copyright Infringement Policy and Reporting Procedure

Pursuant to the Digital Millennium Copyright Act of 1998 (DMCA), our designated agent to receive notices of copyright infringement notices is our general counsel, who can be contacted by form or by postal mail at JustSystems America, Inc., 21515 Hawthorne Boulevard, Suite 610, Torrance, CA 90503. If your material appears to have been posted on or distributed through the Services in a way that constitutes copyright infringement, please provide the following information as required by the DMCA: (i) the physical or electronic signature of the person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed (the "Complainant"); (ii) identification of the copyrighted work that is alleged to have been infringed; (iii) identification of the material that is alleged to be infringing or that is the subject of the infringing activity and information reasonably sufficient to enable us to locate the material; (iv) information sufficient for us to contact the complainant; (v) a statement that the complaining party (name, address, telephone number, and email address) believes in good faith that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly infringed. The DMCA provides that the person who knowingly materially misrepresents that material or an activity is infringing may be subject to liability. We may send the information set forth in the notice from the complaining party to the person who provided the alleged infringing material.

11. Wireless Features

Students may access a portion of the Services through a mobile network, the your network, or a roaming provider network. Standard messaging fees, data fees, and other fees may be charged by the provider to access the Services. A telecommunications carrier with whom you are separately enrolled in a contract may prohibit or restrict the use of part of the Service, and part of the Service may be incompatible with your carrier or wireless internet device.

12. Submission of Feedback

In the event you provide us with any comments, suggestions or feedback regarding your use of the Services (“Feedback”) you hereby grant to JustSystems America, Inc. a royalty-free, non-exclusive, worldwide, fully sublicensable license to exploit such Feedback or any derivative thereof in any manner or media without any remuneration, compensation or credit to you for the term of the protection of the rights so licensed, including to improve the Services and create other products and services. Where permitted by applicable law, the license you grant JustSystems America, Inc. is irrevocable and perpetual.

13. General Provisions

Call us at

800-886-0585

[Mon to Sun 6:00 AM - 7:00 PM PT]

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